FAQ

Before replacing a device
Try to find your phone or device.  

If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.

Keep in mind: If you have an installment balance, you still have to pay the remaining installment balance on your lost or stolen device. Also, you must stay on an eligible wireless plan during your installment plan term.

Options for replacing a device File an insurance claim if you have a device protection plan.

Bring another device you own to AT&T.

Buy a new smartphone on an installment plan.

Pay full price for a new phone.

Purchase an AT&T Certified Pre-Owned phone.

Replace device
If your device is covered by warranty, refer to exchange device under warranty.

If your device is not covered by warranty due to liquid or physical damage, here are some options to replace
your damaged device:

File insurance claim (requires AT&T Device Protection).
Upgrade phone or device now.

Trade in or recycle unwanted wireless phones.

Go to Profile > Account users.

If you have more than one account, select the wireless account from the drop-down at the top.

If you have more than one device, select the number to update.
Select Edit.
Enter the info and select Continue.

Important details
You may have to sign out and sign back in to see the new name online.

The Caller ID name displays on landlines that have Caller ID. It doesn’t override a name saved in a wireless device.

It can take up to 72 hours, excluding weekends, for a landline to show an updated Caller ID name.
People may need to clear your number from their Caller ID record for your new name to appear.
Some home phone service providers may not offer Caller ID or receive regular updates to their Caller ID
information.

For AT&T PREPAIDSM (formerly GoPhone®) customers, the Caller ID name says Wireless Caller.

Make sure your device works in the countries you’ll visit

Most AT&T devices work on foreign frequencies of 1800MHz and 900MHz.
In Japan or South Korea, a device that can use the 2100MHz frequency is required.

All AT&T LTE devices support band 4. These devices work in Canada and certain other countries.
Find out what band your device supports.

For more info about international LTE networks, go to ad.com/globalcountries.
If your device isn’t compatible:

Check your upgrade options.
Find a device that’ll work on the network frequency of the country you’re visiting.

Get the right coverage for your device(s)

International charges apply when you talk, text, and use data outside the U.S., Puerto Rico, or the U.S. Virgin Islands.

You can save if you have AT&T Passport®, AT&T International Day Pass®, or a similar plan for international travel.

Before you go, tell us about your trip. We’ll let you know if your plan already covers you, or we’ll suggest the best option.

Check international talk, text, and data coverage

Use the website https://www.ad.com/maps/wireless-coverage.html

Select Discount Data to find out what data speed you’ll get when you add Passport, International Day Pass, or a similar plan for international travel

How do I set up an iCloud account?

1) Make sure that your device is running the latest version of iOS or iPadOS.

2) Go to Settings > General > Software Update. See if there’s an update available.

3) Go to Settings and sign in to your device with your Apple ID, if you do not have one create an Apple ID
and follow the prompts.

4) When you sign in, iCloud is turned on automatically.

5) Go to Settings, tap [your name], then select iCloud.

6) Choose the apps—like Photos, Contacts, alendars, and third-party apps—that you want to use with iCloud.

7) Set up iCloud on your other devices to keep your content up to date everywhere.

How do I back up to the cloud?

iCloud automatically backs up your iOS and iPadOS devices when they’re connected to power and Wi-Fi. So if you lose your device or get a new one, you’ll have all the things that matter without missing a beat.If you back up your iPhone, iPad, or iPod touch, you’ll have a copy of your information to use just in case your device is ever replaced, lost, or gets damaged.

iCloud Backup makes a copy of the information on your iPhone, iPad, and iPod touch. When your device is
backed up in iCloud, you can easily set up a new device or restore information on one you already have. To let iCloud automatically back up your device each day, here’s what you need to do:

Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Backup.

Connect your device to a power source.

Connect your device to a Wi-Fi network.

Make sure that your device’s screen is locked.
Check that you have enough available space in iCloud for the backup.

iPhone:

1. Go to Settings.

2. Scroll down to Mail > Accounts > Add Account, and then select Google.

3. You’re now at the Gmail sign in page.

4. Enter your Gmail address, and tap Next.

5. Enter your password, and tap Next.

6. It will ask you which things you want to sync. Turn off the things you don’t want to sync, and
tap Save in the upper-right corner when finished.

Android :

1. Open the App Drawer. Depending on your version of Android — or any themes you may have
— this can be done by swiping up from the dock, or tapping the App Drawer icon.

2. Tap Settings.

3. Go to Accounts > Add account, and then select Google.

4. At this point, you may be asked for a password, fingerprint, or pattern.

5. You’ve arrived at the Add your account screen, so enter your Gmail address and tap Next.

6. Then, enter your Gmail password and tap Next.

7. Select Agree on the Terms of Service page.

8. If you want to add payment information, add your credit card here. Otherwise, select No
thanks.

9. Once finished, you will be back at Accounts in Settings. If you want to see the accounts that you
have added, or want to delete any, just tap Google.

iPhone:
1. Open Settings. On the Home screen, tap Settings.
1. Tap General. On the next screen, tap General.
2. Select Language & Region. Scroll down and tap Language & Region.
3. Tap Device language. On the next screen, tap “[Device] Language“.
4. Select your language. Pick your language from the list.
5. Confirm your selection.

Android :
1. On your Android phone or tablet, open your device’s Settings app Google. Manage your
Google Account.
2. At the top, tap Data & personalization.
3. Under “General preferences for the web,” tap Language.
4. Tap Edit .
5. Choose your language. …
6. If you understand multiple languages, tap Add another language.

For a free and speedy quote on internet speeds and cost Call: 313-774-0010 and ask for a friendly
expert.

AT&T customers: Dial 611 from your phone
Non AT&T customers: Dial 1-800-288-2020